Contact Us
Talk to us
We answer email and WhatsApp Monday to Saturday, 10:00 AM – 7:00 PM IST. Please keep your order number ready — it gets you an answer in one reply instead of three.
Riddhi Enterprise
Bhandara Rd, opp. Bata shop
Itwari, Nagpur, Maharashtra 440002
India
Email: riddhiperfumes1@gmail.com
Phone / WhatsApp: +91 97666 66884
Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST (closed Sundays and public holidays)
Where to send what
| Your query | Send to | Include |
|---|---|---|
| Order status or tracking | riddhiperfumes1@gmail.com | Order number, registered phone |
| Damaged or wrong item | riddhiperfumes1@gmail.com | Order number + photos or unboxing video, within 48 hours of delivery |
| Return or refund | riddhiperfumes1@gmail.com | Order number and reason. See our Refund & Return Policy first |
| Cancel an order | WhatsApp +91 97666 66884 | Order number. Fastest before dispatch |
| Wholesale or distribution | riddhiperfumes1@gmail.com | See the fields below |
| Corporate or bulk gifting | riddhiperfumes1@gmail.com | Quantity, budget per unit, delivery city, date needed |
| Pin code not serviceable | WhatsApp +91 97666 66884 | Your pin code and the product |
Wholesale and distribution enquiries
If you sell fragrance and want to stock our brands, email us with:
- Business name and GSTIN
- City and state
- Type of business (retail counter, distributor, chain, online seller)
- Categories you want — perfume, deodorant, air freshener, talc
- Approximate monthly volume
Minimum order value is Rs.10,000. Approved accounts get net pricing, case-pack quantities and a GST invoice on every shipment. You can also apply through the wholesale form.
A note on delivery of aerosol products
Deodorants, body sprays and alcohol-based perfumes are classified as flammable goods under Indian transport regulations. They ship by surface transport only and cannot be delivered to some remote and island pin codes. If your pin code cannot be serviced, we will contact you and offer a substitute or a full refund.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are published below.
Name: Grievance Officer, Riddhi Enterprise
Address: Bhandara Rd, opp. Bata shop, Itwari, Nagpur, Maharashtra 440002
Email: riddhiperfumes1@gmail.com
Phone: +91 97666 66884
Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
If you are not satisfied with the resolution of a complaint, you may escalate it to the Grievance Officer at the address above. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days of receipt, as required under the Consumer Protection (E-Commerce) Rules, 2020.