Privacy policy
Riddhi Enterprise ("Riddhi Perfumes", "we", "us", "our") operates riddhiperfumes.com. This policy explains what personal information we collect, why we collect it, and what we do with it.
By using this website or placing an order, you agree to this policy.
1. Information we collect
Information you give us
- Name, email address, phone number
- Billing and shipping address
- Order history and product preferences
- GSTIN and business details (wholesale/B2B customers only)
- Reviews, ratings, and any content you submit
- Communication with our support team
Information collected automatically
- IP address, browser type, device type, operating system
- Pages viewed, time on site, referring website
- Cookies and similar tracking technologies
Payment information
We do not store your card, UPI, or bank details. All payments are processed by our payment gateway partners (such as Razorpay, PayU, or Shopify Payments), who are PCI-DSS compliant. We only receive confirmation of payment status and the last four digits of the payment instrument.
2. How we use your information
- To process, pack, and deliver your orders
- To send order confirmations, dispatch notices, and delivery updates
- To handle returns, refunds, exchanges, and cancellations
- To respond to enquiries and provide customer support
- To send marketing emails, SMS, or WhatsApp messages — only where you have opted in
- To personalise product recommendations and improve the website
- To detect and prevent fraud, abuse, or misuse of the site
- To comply with Indian tax, GST, and other legal obligations
3. Cookies
We use cookies to keep items in your cart, remember your login, understand how the site is used, and measure the performance of our advertising.
Types of cookies used:
| Type | Purpose |
|---|---|
| Essential | Cart, checkout, login, security. Cannot be disabled. |
| Analytics | Google Analytics — traffic and behaviour data |
| Marketing | Meta Pixel, Google Ads — measuring ad performance and retargeting |
| Preference | Language, currency, recently viewed products |
You can disable cookies in your browser settings, but parts of the site (cart and checkout) will not work correctly.
4. Who we share your information with
We share only what is necessary, and only with:
- Courier and logistics partners — name, address, phone number, so your order can be delivered
- Payment gateways — to process your payment
- Shopify — our ecommerce platform and hosting provider
- Email, SMS, and WhatsApp service providers — to send you transactional and marketing messages
- Analytics and advertising platforms — Google, Meta, in aggregated or hashed form
- Government authorities — where required by law, court order, or valid legal process
We do not sell your personal data to anyone.
5. Data retention
We retain order and invoice records for at least 8 years, as required under Indian tax and GST law. Marketing contact data is retained until you unsubscribe. Account data is retained until you ask us to delete your account.
6. Your rights
You may, at any time:
- Ask for a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your account and personal data (subject to legal retention requirements)
- Withdraw consent for marketing communications
- Unsubscribe using the link in any marketing email, or by replying STOP to any SMS
To exercise any of these rights, email riddhiperfumes1@gmail.com with the subject line "Privacy Request". We will respond within 30 days.
7. Data security
We use SSL/TLS encryption across the site, restrict internal access to customer data on a need-to-know basis, and rely on PCI-DSS compliant payment processors. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Children
This website is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a minor has given us personal information, contact us and we will delete it.
9. Third-party links
Our site may link to other websites. We are not responsible for their privacy practices. Please read their policies before sharing information with them.
10. Changes to this policy
We may update this policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Material changes will be notified by email where we have your address.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder:
Grievance Officer Riddhi Enterprise Bhandara Road, opposite Bata Shop, Itwari Nagpur, Maharashtra 440002, India
Email: riddhiperfumes1@gmail.com Phone: +91 97666 66884
Response time: within 30 days of receipt of complaint.