Refund policy

We want you to be happy with your purchase. Because perfumes and deodorants are personal hygiene and cosmetic products, our return policy is limited — please read it carefully.

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1. Return window

You may raise a return request within 7 days of delivery.

Requests raised after 7 days cannot be accepted.

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2. What we accept returns for

We accept returns and offer a replacement or refund in these cases:

• Damaged in transit — broken bottle, leaking product, crushed box
• Wrong product delivered — different fragrance, size, or brand than ordered
• Missing item — item shown on the invoice was not in the parcel
• Manufacturing defect — faulty spray nozzle, faulty cap, defective seal
• Expired product — received past the printed expiry or shelf-life date

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3. What we do not accept returns for

For hygiene, safety, and product-integrity reasons, we cannot accept returns where:

• The seal has been broken or the product has been used or sprayed
• You simply did not like the fragrance (scent preference is subjective and varies by skin type — this is not a defect)
• The return request is raised more than 7 days after delivery
• The product is returned without its original box, outer packaging, tags, or invoice
• The product was bought on clearance, in a "final sale" promotion, or as a free gift
• The product is a combo, gift set, or value pack that has been opened or split
• Damage was caused after delivery by mishandling, heat, or improper storage
• Perfume gel sachets, testers, and samples — these are non-returnable in all cases

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4. How to raise a return

Step 1. Email riddhiperfumes1@gmail.com or WhatsApp +91 97666 66884 within 7 days of delivery.

Step 2. Include:

• Order number
• Photos of the product and the outer packaging
• For damaged or wrong items: an unboxing video is strongly recommended and greatly speeds up approval
• A short description of the issue

Step 3. We will review and respond within 2 business days.

Step 4. If approved, we arrange a reverse pickup where the courier services your pin code. If reverse pickup is unavailable, we will ask you to self-ship and will reimburse reasonable courier charges up to ₹100 on submission of the receipt.

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5. Return shipping costs

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6. Refunds

Once we receive and inspect the returned product, we will notify you of the outcome.

If approved:

Your bank may take an additional 2–5 business days to reflect the credit. That part is outside our control.

Shipping charges originally paid are refunded only where the return is due to our error.

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7. Replacements

If you prefer a replacement over a refund, and the item is in stock, we will ship it free of cost once the return is approved. If the item is out of stock, we will offer a substitute or a full refund.

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8. Partial orders

If only part of your order is eligible, we will refund only the value of the affected items. Free-shipping thresholds are recalculated — if the remaining order value falls below ₹499, the shipping charge may be deducted from the refund.

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9. Rejected returns

If a returned product fails inspection — for example, it was used, the seal was broken, or the packaging is missing — we will not issue a refund. The product will be sent back to you, and you will bear the return shipping cost.

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10. Order not delivered / lost in transit

If tracking shows no movement for 7 consecutive days, or the courier declares the shipment lost, contact us. We will investigate with the courier and issue a full refund or a free replacement.

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11. Contact

Riddhi Enterprise Bhandara Road, opposite Bata Shop, Itwari Nagpur, Maharashtra 440002, India

Email: riddhiperfumes1@gmail.com Phone / WhatsApp: +91 97666 66884 Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST