Shipping policy
We ship across India from our warehouse in Nagpur, Maharashtra.
1. Shipping charges
| Order value | Shipping charge |
|---|---|
| ₹499 and above | FREE |
| Below ₹499 | ₹59 flat |
| Cash on Delivery | Additional ₹49 handling fee |
Charges are calculated and displayed at checkout before you pay.
2. Order processing
- Orders are processed within 1–2 business days of confirmation
- Orders placed on Sundays or public holidays are processed on the next business day
- Prepaid orders are prioritised for dispatch
- COD orders may require phone or OTP confirmation, which can add 24 hours
3. Delivery timelines
Estimated from the date of dispatch:
| Zone | Delivery time |
|---|---|
| Nagpur & Vidarbha | 1–3 business days |
| Maharashtra (rest) | 2–4 business days |
| Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) | 3–5 business days |
| Other cities & towns | 5–7 business days |
| North-East, J&K, Ladakh, Andaman & Nicobar, remote pin codes | 7–12 business days |
These are estimates, not guarantees. Delivery may be delayed by weather, festivals, strikes, regional restrictions, or courier network issues.
4. Flammable goods restriction — important
Aerosol deodorants, body sprays, and alcohol-based perfumes are classified as flammable / dangerous goods under Indian transport regulations.
As a result:
- These items ship by surface transport only — air freight is not permitted
- Delivery to some pin codes, including certain remote and island locations, may not be possible
- Delivery to these locations may take longer than the timelines above
- Express or same-day delivery is not available on aerosol products
If your pin code cannot be serviced for a flammable item, we will contact you and offer a substitute or a full refund.
5. Order tracking
Once your order is dispatched you will receive a tracking number by email and SMS. You can track your shipment on our Track Order page or directly on the courier's website.
Tracking may take 12–24 hours to activate after dispatch.
6. Delivery attempts
Our courier partners make up to three delivery attempts. Please ensure someone is available at the address and that the phone number you provided is reachable.
If all three attempts fail, the shipment is returned to us. For prepaid orders we will refund the order value less shipping charges. For COD orders, repeated failed deliveries may result in COD being disabled on your account.
7. Incorrect address
Please check your delivery address carefully before placing the order. Address changes are only possible before dispatch — email or call us immediately.
We are not responsible for orders delivered to an incorrect address supplied by the customer. Re-shipping in such cases will be charged.
8. Damaged or missing shipments
If your parcel arrives damaged, tampered with, or open:
- Do not accept it. Refuse delivery and inform the courier.
- If already accepted, take clear photos or an unboxing video and contact us within 48 hours.
Claims raised after 48 hours cannot be processed by the courier and may not be honoured.
9. International shipping
We currently ship within India only. International shipping is not available at this time. For export or bulk international enquiries, contact us directly.
10. Bulk and wholesale orders
Large or wholesale orders are shipped by dedicated transport or a freight partner. Timelines and charges are quoted separately at the time of order confirmation.
11. Contact
Questions about your shipment:
Email: riddhiperfumes1@gmail.com Phone / WhatsApp: +91 97666 66884 Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
Please keep your order number ready.