Track Your Order
Where is my order?
Once your parcel leaves our Nagpur warehouse you get a tracking number by email and SMS. Tracking can take 12–24 hours to go live after dispatch — if it shows nothing at first, that is normal.
Track it
- Find the dispatch email or SMS from us. It contains your tracking number and the courier name.
- Enter that number on the courier's own tracking page.
- If you have an account with us, your order and its status are also under your account.
No tracking number after 3 business days? Email riddhiperfumes1@gmail.com or WhatsApp +91 97666 66884 with your order number and we will chase it.
How long delivery takes
Estimated from the date of dispatch, not the date you ordered. Processing takes 1–2 business days before that.
| Zone | Delivery time |
|---|---|
| Nagpur & Vidarbha | 1–3 business days |
| Maharashtra (rest) | 2–4 business days |
| Metro cities | 3–5 business days |
| Other cities & towns | 5–7 business days |
| North-East, J&K, Ladakh, Andaman & Nicobar, remote pin codes | 7–12 business days |
These are estimates, not guarantees. Weather, festivals, strikes and courier network issues can add time.
Why aerosol orders can take longer
Deodorants, body sprays and alcohol-based perfumes are classified as flammable goods under Indian transport rules. They travel by road and rail only — never air — so they take longer to reach distant pin codes, and express delivery is not available on them.
Common tracking situations
| Status says | What it means | What to do |
|---|---|---|
| No movement for 24–48 hours | Normal between hubs, especially on long routes | Wait. Contact us if it passes 72 hours |
| Out for delivery | With the delivery agent today | Keep your phone reachable |
| Delivery attempted | Nobody available, or phone unreachable | Couriers try up to 3 times. Answer the call |
| Returned to origin | All 3 attempts failed, or delivery refused | Email us — we refund order value less shipping on prepaid orders |
| Delivered, but not received | Sometimes left with a neighbour or guard | Check locally first, then email us within 48 hours |
If your parcel arrives damaged
Do not accept it. Refuse delivery and tell the courier. If you have already accepted it, take clear photos or an unboxing video and email us within 48 hours. Claims raised after 48 hours cannot be processed by the courier.
Still stuck?
Email riddhiperfumes1@gmail.com or WhatsApp +91 97666 66884, Monday to Saturday, 10:00 AM – 7:00 PM IST. Have your order number ready.