Cancellation Policy
Last updated 6 August 2026. This policy applies to all orders placed on riddhiperfumes.com.
1. Cancelling before dispatch — free
You can cancel any order at no cost as long as it has not been dispatched. Orders are usually dispatched within 1–2 business days, so tell us as soon as you can.
To cancel, WhatsApp +91 97666 66884 or email riddhiperfumes1@gmail.com with your order number and the word CANCEL. We will confirm in writing.
Requests made outside business hours are actioned the next working morning. If the order has already been handed to the courier by then, it moves to the after-dispatch route below.
2. Cancelling after dispatch
Once a shipment is with the courier we cannot recall it.
- Prepaid orders: refuse the delivery when the courier arrives. Do not accept the parcel. Once it returns to our warehouse we refund the order value less actual outbound shipping.
- Cash on delivery orders: simply refuse the delivery. Nothing is charged.
If you accept the parcel and then change your mind, it is treated as a return, not a cancellation. See our Refund & Return Policy.
3. Refund timelines on cancellation
| Situation | Refund | Timeline |
|---|---|---|
| Cancelled before dispatch, prepaid | Full order value | 5–7 business days to original payment method |
| Cancelled before dispatch, COD | Nothing charged | Immediate |
| Refused at delivery, prepaid | Order value less outbound shipping | 5–7 business days from the parcel reaching us |
| Refused at delivery, COD | Nothing charged | Immediate |
| Cancelled by us (see below) | Full order value | 5–7 business days prepaid, 7–10 days by NEFT |
Bank or gateway processing can add 2–3 days beyond our timeline. That part is outside our control.
4. When we cancel an order
We may cancel an order, in whole or in part, and refund you in full, if:
- The item is out of stock or the batch fails our quality check
- Your pin code cannot be serviced for aerosol or alcohol-based products, which ship by surface transport only
- A price or product listing was published in error
- The delivery address is incomplete, unreachable, or fails verification
- We suspect fraud, resale in breach of our terms, or misuse of a discount code
Where only part of an order is affected we ship the rest and refund the difference. We contact you before doing this wherever possible.
5. Repeated refusal of COD orders
Cash on delivery costs us money whether or not the parcel is accepted. If COD orders from the same customer, phone number or address are repeatedly refused or left undelivered, we may disable cash on delivery on that account and ask for prepayment on future orders.
6. Wholesale and bulk orders
Approved wholesale and corporate gifting orders are produced and packed to order. They cannot be cancelled once production or packing has begun. Cancellation terms for these orders are confirmed in writing at the time of order acceptance and override this page.
7. Contact
Riddhi Enterprise
Bhandara Rd, opp. Bata shop, Itwari, Nagpur, Maharashtra 440002
Email: riddhiperfumes1@gmail.com · Phone / WhatsApp: +91 97666 66884
Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
Complaints not resolved to your satisfaction can be escalated to our Grievance Officer, listed on the Contact Us page.